Do Happy Hooves gifts really go to where you say?
Every Happy Hooves gift featured is a real item or service utilised by our vets and education staff in the field. To enable us to respond effectively to the varying needs of working animals and the communities that rely on them, these gifts are examples of what may be purchased. The money raised from this initiative will be used to fund vital veterinary medicines, equipment and services appropriate to the specific needs of animals in each of the countries where SPANA operates.
I do not wish to purchase my gifts online, is there an alternative option?
Yes - you can place your order by ringing 0870 067 0476. You can also use this number to request additional catalogues and order forms.
When will I receive my gift items?
We aim to dispatch your order within 72 hours of receipt, but please allow up to 14 days for delivery (subject to all items being in stock).
If your order is for a special occasion, please telephone 0870 067 0476 and we'll do our best to get it to you in time.
What is the cost of postage & packing?
A charge of £3 will be added to all orders containing traditional cards and gifts for delivery within the UK.
Please note that for orders of Happy Hooves alternative gifts ONLY, no postage and packing charge applies.
Can my order be sent direct to the recipient?
All our products can only be delivered to the purchaser.
Our Happy Hooves gifts come together with a card, which you can personalise with your greetings, and a branded envelope for you to send on.
Can you deliver my goods abroad?
We are currently only shipping to addresses in the United Kingdom from this website. Please call 0870 067 0476 if you would like to send orders overseas or email giftenquiries@spana.org.
What if I'm unhappy with my gifts?
We're sure you'll be delighted with your goods, but if you are unhappy with any item for any reason, please call 0870 067 0476 to arrange a full refund.
How can I find out more about SPANA's work?
You can find out more about SPANA's vital work by visiting
www.spana.org. Alternatively, email
giftenquiries@spana.org to request our latest newsletter.
